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Manually Trigger a Reminder Notification to a Peer Mentor

In addition to automated reminders, coordinators must be able to send an immediate manual reminder from the assignment detail screen or from the follow-up queue. The manual reminder should arrive as a push notification and in-app notification to the peer mentor, include a deep link back to the relevant assignment, and be recorded in the reminder log for audit purposes. The coordinator should see a confirmation toast after sending. The system should prevent duplicate reminders within a short cooldown window (e.g., 1 hour) to avoid spamming.

MEDIUM story-assignment-follow-up-reminders-peer-mentor-004 3 pts
3
Story Points
Medium
Priority
Assignment Follow-up Reminders
Feature

User Story

As a Peer Mentor (Likeperson)
I want to manually send a follow-up reminder notification to a specific peer mentor for a specific assignment
So that I can prompt action in urgent situations outside the automated schedule without waiting for the next cron cycle

Acceptance Criteria

  • Given a coordinator is viewing an assignment detail, when they tap 'Send Reminder', then a confirmation dialog appears showing the peer mentor's name and the reminder content preview
  • Given the coordinator confirms, when the reminder is dispatched, then the peer mentor receives a push notification with a deep link to the assignment, and the coordinator sees a success toast
  • Given a reminder was sent within the last hour, when the coordinator taps 'Send Reminder' again, then the button is disabled and a tooltip explains the cooldown period
  • Given a manual reminder is sent, when a coordinator or auditor reviews the assignment history, then the manual reminder event appears in the timeline with a timestamp and the coordinator's name
  • Given the peer mentor's push notification permissions are disabled, when a manual reminder is triggered, then the system falls back to an in-app notification and the coordinator is informed of the delivery method used

Business Value

Automated reminders cannot anticipate urgent situations — a coordinator who learns of a sudden change in a beneficiary's situation must be able to act immediately. Manual trigger capability bridges the gap between automation and human judgment, giving coordinators full control without bypassing the auditable reminder system.

Components

Assignment Follow-up Reminders
Related Feature
Peer Mentor (Likeperson)
User Role