CRITICAL story-in-app-notification-centre-peer-mentor-004 8 pts
8
Story Points
Critical
Priority
In-app Notification Centre
Feature

User Story

As a Peer Mentor (Likeperson)
I want to tap a notification and be taken directly to the screen or record it refers to — such as a contact detail, activity registration form, or certification renewal screen — without having to navigate there manually
So that I can take immediate action on a notification in as few taps as possible, reducing the friction between being alerted and completing the required task

Acceptance Criteria

  • Given a notification with a contact deep link is tapped, when the handler resolves the route, then the contact detail screen for the referenced contact opens.
  • Given a notification with a certification expiry deep link is tapped, when the route is resolved, then the certification renewal screen opens pre-loaded with the relevant certification record.
  • Given a notification with an activity registration deep link is tapped, when the route is resolved, then the activity registration wizard opens with default values relevant to the notification context.
  • Given the deep link references an entity that has been deleted, when the handler attempts to resolve it, then an accessible toast message is displayed explaining the referenced item no longer exists.
  • Given the peer mentor returns from the deep-linked screen, when the back navigation fires, then the notification centre is restored with the same scroll position and filter state.

Business Value

Deep linking collapses the path from awareness to action into a single tap. For time-sensitive workflows like overdue assignment reminders or certification expiry alerts, every extra navigation step increases the likelihood the peer mentor abandons the task. Validated in workshop feedback: volunteers explicitly requested that notifications lead them directly to the relevant action without manual navigation.