Understand the Consequences of an Expired Certification
When a peer mentor's certification expires or is close to expiring, the app must clearly communicate the consequences: the mentor becomes invisible in the organization's public directory, is suppressed from contact matching, and their coordinator is notified. This information should be presented in plain, non-alarming language within the certification screen and the expiry notification. The explanation should be shown proactively in the warning state, not only after expiry has already occurred.
User Story
Acceptance Criteria
- Given my certification expires within 30 days, when I view the certification screen, then I see a plain-language explanation stating that upon expiry my profile will no longer appear in the organization's peer mentor directory until I renew
- Given my certification has expired, when I view the certification screen, then I see a confirmation that my profile has been suppressed from the directory, alongside the date suppression took effect
- Given I am suppressed from the directory due to expiry, when I view my profile from the app, then I see a visibility indicator showing 'Not visible to contacts' with a link to start the renewal process
- Given the consequence explanation is displayed, when I interact with it, then the text is screen-reader-compatible and meets WCAG 2.2 AA contrast requirements
- Given a coordinator views my peer mentor detail screen while my certification is expired, when they load my profile, then they see the same expiry and suppression status I see, ensuring consistent information across roles
Business Value
Peer mentors who understand the tangible consequences of a lapsed certification are significantly more motivated to renew proactively. HLF specifically identified the physical certification card as an 'adelsmerke' (badge of honor), meaning their certified status carries personal pride and professional identity. Clearly communicating the visibility suppression mechanism reinforces the importance of the certification and reduces passive churn among volunteers who might otherwise be unaware their profile had become invisible.
Components
- Peer Mentor Visibility Suppressor service
- Certification Status Screen ui
- Certification Alert Banner ui
- Certification Expiry Warning Banner ui
- Certification Expiry Badge ui
- Certification BLoC service
- Certification Status Derivation Service service
- Peer Mentor Detail Screen ui
- Certification Status Badge ui