HIGH story-scenario-based-follow-up-prompts-peer-mentor-003 5 pts
5
Story Points
High
Priority
Scenario-based Follow-up Prompts
Feature

User Story

As a Peer Mentor (Likeperson)
I want to monitor which scenario prompts my peer mentors receive and configure deep-link routing so that each prompt takes the recipient directly to the most relevant in-app action
So that peer mentors experience a frictionless response flow — tapping a notification immediately opens the correct screen (e.g., activity registration, certification renewal, or contact detail) — maximizing the likelihood that the prompted action is completed

Acceptance Criteria

  • Given I am configuring a scenario rule, when I select a deep-link destination from a predefined list of valid routes, then that route is stored with the rule and included in the notification payload
  • Given a peer mentor taps a scenario notification, when the app opens, then the deep-link router navigates directly to the configured destination screen without passing through the home screen
  • Given the peer mentor's session has expired when they tap the notification, when authentication completes, then the app resumes navigation to the deep-link destination
  • Given a deep-link destination is no longer valid (e.g., screen removed in an update), when the notification is tapped, then the app falls back gracefully to the home screen with a toast message
  • Given I have not configured a deep-link for a scenario rule, when the notification is tapped, then the app opens to the notification centre screen

Business Value

Deep-link routing directly increases the action completion rate following a scenario prompt. For HLF, where activity logging compliance and certification renewals are tracked against funding requirements, every percentage point improvement in prompt-to-action conversion translates into more complete reporting data, fewer manual coordinator interventions, and stronger compliance outcomes.